Original topic:

Samsung Software Update Issue

(Topic created on: 12-04-2020 02:43 PM)
162 Views
RKVD
Beginner Level 2
Options
Galaxy Store (Apps & more)
After last Software update on my Samsung A70, my Phone and Contacts apps are getting hung. Issue has been duscussed with Samsung Automated Assistant, Human Assistant. Also called on Samsung Smart Tutor but is still open and i got solution saying do factory reset with no guaranty that isshe will get resolved.

Also my phone is in use from long time and factory reset can not be a solution.

3 Comments
Amandeep
Active Level 7
Galaxy Store (Apps & more)
backup your phone and do a factory reset
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RKVD
Beginner Level 2
Galaxy Store (Apps & more)
not needed. Samsug has understood the issue and going to fìx it. They have confirmed.
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cs-member13
Expert Level 4
Galaxy Store (Apps & more)

Dear Samsung Member,


Greetings from Samsung Customer Support!


We request you, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report) along with screenshots, short videos and error log file, so that we can assist you accordingly.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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