Original topic:

My files app crashing after update

(Topic created on: 05-17-2023 10:39 PM)
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Argonaut
Active Level 1
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Galaxy Store (Apps & more)
My files app is crashing after the v14 update.. 
I can't even upload or view photos in the files in My tab s6

Pls fix this with a new update asap...
4 Comments
Devendra_Jat
Active Level 3
Galaxy Store (Apps & more)
Apna sahi hai, 14 ka update milega hi nahi, to koi issue nahi😂
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Galaxy Store (Apps & more)
Restart your phone once.

Tap on 3 dot of my comment and accept as solution 😊
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cs-member11
Moderator
Moderator
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Galaxy Store (Apps & more)

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:

* Check app cache: Clear cache memory of a particular application: Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application>Support>Type your query>Ask a question/Tap an error report>Send)

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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