Cannot re-add the Debit Card to Galaxy store

[Karth7k]

Hi 

Few days ago I got an error while trying to make a purchase (I do not remember the error message) so i removed the the card from the galaxy store. When I tried the add the card back to the store, I am getting this message 

"Couldn't complete registration - This card has already been added. You can view it in Samsung account settings > Payment methods."

Based on the internet suggestions to similar issues, I logged out of Samsung account on my phone, wiped data off galaxy store and logged in again, deleted and reinstalled the app I was trying to make the purchase on". But the error persists. 

The card is not visible on the galaxy store Payment methods section the way, to make any sort of purchase. I added another card, made a purchase, removed re-added that, that card doesn't have any issues like this. 

There's no reference about the error code too.

Hopefully I get help. Thanks in advance.

[abhijithjay]

I hope you mean Samsung wallet by galaxy store. In that case, write a mail or call Samsung customer service and provide them your Samsung mail ID, they'll be able to help you with this.

[Karth7k]

Not samsung wallet. Its about Samsung galaxy store.

[abhijithjay]

Right, got it. Contact the customer care any which ways, and you'll get it sorted out, because it's probably due to a server error from their side.

[Karth7k]

Can you please share the email ID?

[abhijithjay]

I am unable to post the email in the comment section for some reason 🥲

[abhijithjay]

Or there's a more convenient way.

You can go through the Samsung customer service on their webpage. They'll redirect you to their email along with all your devices specs and problems already mentioned with the mail

[Karth7k]

Thanks I'll do that

[abhijithjay · Accepted solution]

https://samsungdigitalservicecenter.com/

[Karth7k]

Thanks