Thank you for being with Samsung and sharing your concern. We would like to offer some troubleshooting steps to overcome the issue: 1) Navigate to Settings >> Apps >> Press on three dots >> Reset App Preferences. 2) Run your device in Safe Mode to check the issue. If the issue still persists, We would request you to provide logs/video by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports) Be sure to hit ♡ when you find an answer that works for you.
