trouble with call quality

[conv1ct1on]

I seem to have sound quality issues with my S9 plus over Jio VoLTE. sounds are muffled and unclear on my side and not the caller on the other end.
even using headphones doesn't work

I have tried resetting app preference and network settings and also checked in safe mode

should I consider going to a Samsung service center nearby?

[admin_]

We really apologize for the issue you are facing in the device while calling through JIO network. We would like to inform you that kindly once check while using other network SIM card in your device and check if same issue persists. If the issue is fixed with other SIM card then we suggest you to contact the network service provider else you need to contact the Samsung authorized service center. Please find service centre details in the link provided -http://www.samsung.com/in/support/servicelocation

Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/

[GalaxyTeam]

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