Thank you for sharing your concern. Let me recommend some steps to further isolate and determine the issue faced by you in your device. - Navigate to apps >> Settings >> Apps >> Camera >> Storage >> Clear data. - Please run your device in safe mode. - Software update via FOTA, Kies or SMART Tool.
Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
