storage problem

[sazid]

My storage only consumed by around 17 gb where outside the folder it shows around 36 gb consiumed.. Anyone plz help me.. A little help will be appreciated..

[DKboSs]

internal storage includes system apps as well.

[adiyash]

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[admin_]

Thank you for your query. The relevant department may serve you better/speedily, if you can provide logs/video by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).