security issue

[S3]

galaxy s8 is often asking to enter pin instead of biometrics. what is the reason?

[vamsi3666]

problem doesn't exist for me on my Galaxy s8+, it only asking pin when i restarted the phone

[_GalaxyS25Ultra]

no problem either on my s8+ ,it only ask for pin when device is switched off or restarted.

[S3]

last week software has been updated and issue started after that. even when the phone is not restarted, it is asking for pin. it occurs randomly.

[blueglade]

Maybe someone has been placing their finger on the fp scanner too many times

[S3]

no reset. Will check for the update.

[admin_]

We're glad you reached out here with your concern. We would like to inform you that relevant department may serve you better/speedily, if you can provide logs/video by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).

[Tinku001]

Are you using Greenify?