Active Level 4
Did any one facing vidoe issue with 9:16 mode ... very poor quality ... 
4 Comments
Active Level 6
i m facing blurred image while calling volte call .. from front camera
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Active Level 4
I did reset camera settings to default, after that its better
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Active Level 4
but with UHD front camera has bugs , Samsung pls fix it
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Active Level 10

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

To resolve "camera quality" issue kindly follow the given below steps:

1. Please clear data or cache of Camera Application(Tap Settings>Apps>Camera>Storage>Clear Cache/data)

2. Reset the Device:- Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
How to reset:- Settings>General Management>Reset

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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