s10+ 2X Zoom camera bug

[vis07]

Hi Team,

2X camera is not opening when I try to change lens from primary lens to 2X lens, 

2X lens is not change,only 2X digital Zoom was happen instant of changing lens it uses primary camera and for 2X digital zoom,

I have chacked with my frnds mobile also 

We are facing is bug.

Please provide proper patch update for this issue,

Make it as high priority bug.

Because S10+ is your top end mobile.

Thanks

S10+ Users

[Sidhabhi]

Bro, try it in bright light or natural bright day light..

NOTE: IF ITS NOT WORKING IN PROPER LIGHTING, THEN VISIT SERVICE CENTER..

[vis07]

it's happening for all s10+ users
not only for me,

plz change with you one Bro....

[Sidhabhi]

Bro, telephoto works in proper lighting only..it happens with everyone..S9+/Note9..bro..ek baar proper lighting me telephoto check kark dekho..

[Samsung_Support2]

Hi there,

Please perform the following steps to resolve the issue:
1- Camera > Settings of camera > Reset of camera settings.
2- Settings > apps > tap on 3 dots > show system apps > camera > storage > clear cache.
3- Force stop the camera app (Setting > Apps > tap on 3 dots > show system apps > select the camera app > Force stop).
4- Perform Interactive checks through Samsung Members app (Samsung Member> Get Help> Interactive checks->camera ).
For further assistance, register your concern in Samsung members app (Open Samsung members app > click on “+“icon > send feedback > Error report/ Ask Questions).

Regards,
Team Samsung Members