I can't call through my sim1 ,the call screen appears and then instantly the call is disconnected anyone else facing the same issue?
Calling works fine in safemode.
Thank you for being a part of Samsung community. We apologize for the inconvenience caused to you. We would like to suggest you kindly follow the below mention steps to overcome the Issue;
- Check by using any other SIM card. - Ensure that network frequency of your device should be selected on Auto-mode. - Menu > Settings > Connections > Mobile Networks > Network Mode > Select auto mode (GSM/WCDMA/LTE). - Search for the Network Manually as follows: Menu > Settings > Connections > Mobile Networks > Network Operators > Select Manual Search. - Kindly go to settings >> General management >> Reset >> Reset network settings. If issue still persists, KIndly provide logs/video within 15 minutes of issue occurrence by registering this feedback via Samsung member application i.e. Samsung member BETA app> BETA feedback>Sendfeedback>Error report>Collect log files>attach. Be sure to hit ? when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url https://community.samsungmembers.com/en_IN#/
