not able to access one drive and google drive in my files

[rahulsamsungfb]

I have logged into my cloud storage yet I am unable to access folders for one drive and google drive in myfiles application.

[_Jatin_]

Try resetting data my files

[rahulsamsungfb]

how to do it?

[cs-member11]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you to share the log file. This will help us to further investigate and resolve this issue. Please also share the photos or videos regarding your concern.

To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support