Original topic:

iam not satisfy this galaxy s24 ultra camera we can't get high resolution normal

(Topic created on: 05-31-2024 09:48 PM)
Active Level 1
Galaxy S
normal mode high resolution we cannot get and picture colour also sometime not good in full light and sunlight colour like willow so I am not satisfy this camera we want at least 24 mega and more megapixel for normal mode so please update camera system and colour tones and when we click the high resolution photo and that in gallery app will show before opening and not clear so there is some problem in gallery also also other everything okay 
Active Level 3
Galaxy S
You have to switch to 50 mp to get the correct colour if you click with 12mp and especially zoom in click with 12mp it will distort the colours completely
Galaxy S
50 mp photo natural but not we need little beauty 😉😉
Active Level 3
Galaxy S
The photos come excellent in 50mp at least for me
Galaxy S
check this photo colour and clearly not good 20240601_125059_1000010950_1717231867.jpg
Expert Level 3
Galaxy S
Troubleshooting Samsung A34 Camera and Gallery Concerns

Check for Software Updates

• Troubleshooting Samsung A34 Camera and Gallery Issues

• Improving Camera Quality

• **Check for Software Updates**: Go to **Settings** > **Software update** > **Download and install**.

• Ensure your device is running the latest software version.

Camera Settings

• Open the **Camera** app and go to **Settings**.

• Look for options like **Picture Size** and select the highest resolution available.

• Enable features like **HDR** (High Dynamic Range) for better color and exposure.

3. **Use Pro Mode**:

• Inthe Camera app, switch to **Pro Mode**.

• This allows you to manually adjust settings such as ISO, shutter speed, and white balance, which can improve image quality in various lighting conditions.

4. **Clean the Lens**:

• Make sure the camera lens is clean and free from smudges or dirt.

5. **Use Third-Party Camera Apps**:

• Consider using third-party camera apps from the Google Play Store, which might offer better processing and more advanced features.

• ### Gallery App Issues

1. **Clear Cache**:

• Goto **Settings** > **Apps** > **Gallery** > **Storage** > **Clear cache**.

2. **Reset App Preferences**:

• Goto **Settings** > **Apps** > Tap on the three dots in the upper right corner > **Reset app preferences**.

3. **Update the Gallery App**:

• Check the Galaxy Store or Google Play Store for any updates to the Gallery app.

4. **Use Alternative Gallery Apps**:

• Try using alternative gallery apps from the Google Play Store to see if they offer better performance and clarity.

### Feedback to Samsung

• Since you're not satisfied with the current camera performance and gallery issues, it's important to provide feedback to Samsung.
Community Manager
Galaxy S

Try clearing the cache of the Camera App by navigating to Settings > Apps > Select Camera App > Tap Storage > Clear Cache.

Additionally, attempt to reboot the phone using a soft reboot or force restart. You can force restart by pressing and holding the Volume Down and Power keys for 7 to 10 seconds.

If the issue persists, try running Safe Mode on your phone by following these steps:
1. Power off the phone.
2. Power on the phone; when the Galaxy logo displays, press and hold the Volume Down button.
3. 'Safe Mode' will appear in the bottom left corner of the screen.
4. To exit Safe Mode, simply restart the phone. Upon reboot, it will no longer be in Safe Mode.

If the problem persists after trying these steps, please send us an Error Report by following the steps below:

1. Head to the Members app.
2. Select Get Help > Error Report.
3. Tap 'OK' to send System Log Data.
4. Choose the symptom and include as much detail as possible.

To ensure that your logs accurately reflect the issue you're experiencing, please submit your report within 5 minutes of encountering the problem. Our engineers will then investigate and provide you with a solution via the Members app.