Original topic:

eSIM Issue or Samsung One UI

(Topic created on: 11-13-2025 09:20 AM)
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its_alexdavid
Active Level 1
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Galaxy S
I have One UI 8 Installed with latest software on my Galaxy S24. And I have eSIM, whenever I receive a call, the network goes to none. Like I literally get 🚫 instead of network. 
5 Comments
Galaxy S
Iv
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Galaxy S
Bro what? I was thinking of converting to esim too on my s24fe now I'm having second thoughts
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its_alexdavid
Active Level 1
Galaxy S
See I am not sure if this is Samsung's fault, cause I also have Jio eSIM and it's working fine. But Airtel is giving **bleep** of a problem to me, but not with physical Sim. I have been facing this issue from past 2 weeks. Otherwise it was working fine for me
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cs_member8
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

NRS510
Active Level 1
Galaxy S
Bro I have esim profile in Android14 but not showing in Android25 how to enable esim profile please help me out
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