customisation services error

[nash1nd]

I keep getting this error message and cannot use my phone.

'Customisation services keeps stopping'

It takes me back to the home screen every time. Can't even access apps when I swipe.

Please help.

Tried uploading a screen video but couldn't.

[Clarem_sam11 · Accepted solution]

Hi Nash1nd,

Please press and hold on the volume down and power button simultaneously for 20 seconds. Once done, go to Settings, Apps, tap the 3 dots, select Show system apps, scroll to Customization service, tap Storage and select Clear cache and data.

[nash1nd · Accepted solution]

hi clarem_sam11

I'm still experiencing the same issue.

[Clarem_sam11 · Accepted solution]

Hi Nash1nd,

Are you able to go to Settings of the device? If not, you will need to take the device to the nearest Samsung service centre for a software reload.

[nash1nd · Accepted solution]

yes i can go to settings using the drop down from the top of the screen

[Clarem_sam11 · Accepted solution]

Please go to Settings, Apps, tap the 3 dots, then select Reset app preferences.

[nash1nd · Accepted solution]

I have tried this.
I am still getting this error.

is there a way to diable it?

[Clarem_sam11 · Accepted solution]

Please be advised that you will need to take the device to a Samsung service centre for a software reload.

[nash1nd · Accepted solution]

is it not possible to do this virtually?
during lockdown samsung service centers will be closed?

[Clarem_sam11 · Accepted solution]

 Samsung service centres are closed due to the national lockdown. What you can try on your side is to backup your device and do a factory reset.