Original topic:

contacts deleting by it self

(Topic created on: 06-26-2022 05:06 PM)
170 Views
Bassamkh
Active Level 1
Options
Galaxy S
its annoying thats contacts keep deleted by it self and found them on trash, even i try to turn off sync and turn it on again the same issue, as i face this problem only in samsung s22ultra while i didnt face it on my other mobiles, please if any one could help for this issue
6 Comments
SaaraDalwai
Beginner Level 3
Galaxy S
Yes when I also got this phone I only got the groups in my WhatsApp not the contacts
Samsung_specialist
Community Manager
Options
Galaxy S

Hi, 

For assistance, please visit one of our authorized Service Centers to check it for you. You may refer to the link it will guide you to the nearest service center to your location https://www.samsung.com/ae/support/service-center/

0 Likes
Chelou28
Beginner Level 2
Galaxy S
I have the same issue on my Samsung A9
0 Likes
wam78
Beginner Level 2
Galaxy S
I have the same issue smsung s21 ultra
0 Likes
Bassamkh
Active Level 1
Galaxy S
finally i solve this issue, by extract all contact to csv file, and deleting all contacts, then imported from that csv file
0 Likes
Samsung_specialist
Community Manager
Options
Galaxy S

Hello.

Kindly try to restore the contacts you missed out from the device if you already backed them up on Samsung account, or Google Drive.

Please try to go to Settings-Account and data, then choose Samsung account and restore data.

And to check the cause of the issue, we can let our engineers check your device software and logs, to figure the issue and advise you with the best solution.

Head to the Members app > Get Help > Error Report > Tap 'OK' to send System Log Data > Select the symptom, and include as much detail as possible.

To ensure your logs accurately reflect the issue you're experiencing, we'd like you to submit your report within 5 minutes of encountering the problem. Our engineers will then investigate this and respond to you with a solution via the Members app.