Original topic:

S22 ultra

(Topic created on: 12-20-2024 03:57 PM)
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Midosz
Active Level 2
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Galaxy S
Hey all 
My s22 ultra after the last update now I've noticed deleting some new saved contacts on its own. The contacts are being saved on phone not synced on email or anything on device storage and yet it's getting deleted.

Any info about this
2 Comments
06nkm02
Beginner Level 2
Galaxy S
Same i get to see in s24u not sure wts going on
Samsung_specialist
Community Manager
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Galaxy S

Hello, Welcome to the Community. We know how frustrating it is to experience issue with contacts . We sincerely regret the inconvenience you've experienced. Please try below steps :

Navigate to Settings > Google > Manage your Google Account > Security > Your devices > sign out all the unused devices
Navigate to Settings > Google > Settings for Google apps > Google Contacts sync > turn off ‘Automatically back up & sync device contacts’ function
Recover the contact lists already deleted within 15 days or 30 days

1. Google website: If you deleted a contact in the last 30 days, you can move it out of your Trash

Access Contact Google on PC internet > At the top right, click Settings and then Undo changes > Choose a time to go back to > Click Confirm.
Access Contact Google on PC internet > At the left, click Trash > At the top, click Recover

2. Samsung device: If there are some contact lists in the Trash deleted within the last 15 days, you can restore those

Navigate to ‘Contacts’ app > More(navigation menu) > Trash > Edit > select contact lists > click ‘Restore all’

Show All contacts or Google Account contacts on the device

Navigate to ‘Contacts’ app > Navigation menu > tab ‘All contacts’ or one of Google Accounts

In case of using the same Google Account on multiple devices

In case of using the same Google Account on multiple devices (A, B) or turning on the ‘Automatically back up & sync device contacts’ function, there may be shown as some of the contacts may be deleted.

You need to turn off the ‘Automatically back up & sync device contacts’ function, it may be shown as some of the contacts are deleted.