YouTube

[Denn]

Does anyone have this issue while watching video on YouTube, the video feels sluggish and the audio is just okay.

[usmanusexpert]

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[usmanusexpert]

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[Samsung_specialist]

Thank you for sharing your concern with us on Samsung Members Community.

We understand that videos on YouTube appear sluggish while the audio works normally. Kindly follow the troubleshooting steps below to improve video playback performance:

1. Restart your device to refresh system processes.
2. Clear YouTube app cache and data:
   Settings > Apps > YouTube > Storage > Clear cache, then Clear data.
3. Update the YouTube application through Google Play Store and ensure your device software is updated:
   Settings > Software update > Download and install.
4. Check internet connection stability by switching between Wi-Fi and mobile data.
5. Disable Power saving mode if enabled:
   Settings > Battery > Power saving > Off.
6. Set Motion smoothness to Adaptive for better video performance:
   Settings > Display > Motion smoothness > Adaptive.
7. Test the device in Safe Mode to confirm whether a third-party application is affecting performance.

For further assistance through official channels, please visit:
https://www.samsung.com/ae/support/contact/