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Original topic:

Immediate Assistance Necessitated for Camera

(Topic created on: 03-26-2026 08:52 AM)
161 Views
RobinVarghese
Active Level 6
Options
Galaxy S
Dear Samsung Team,

Good Morning!!!!

I have been using the S24 Ultra for the past two years, however, the camera clarity has been significantly compromised recently. Could you kindly provide any solutions to this issue?
3 Comments
Galaxy S
Do you have camera assist
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RobinVarghese
Active Level 6
Galaxy S
Yes
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Samsung_specialist
Community Manager
Options
Galaxy S

Thank you for sharing your concern with us on Samsung Members Community.

We understand that you have noticed a decrease in camera clarity on your Galaxy S24 Ultra. Kindly follow the troubleshooting steps below to help improve camera performance and image quality:

  1. Clean all camera lenses carefully using a soft microfiber cloth to remove fingerprints or dust.
  2. Reset Camera settings:
    Open Camera > Settings > Reset settings.
  3. Check Intelligent Optimization settings:
    Camera > Settings > Intelligent optimization > Set to Medium or Maximum.
  4. Update device software and applications to the latest version:
    Settings > Software update > Download and install.
  5. Clear Camera app cache:
    Settings > Apps > Camera > Storage > Clear cache.
  6. Install or adjust Camera Assistant (if available) from Galaxy Store to optimize image processing preferences.
  7. Test the camera using Samsung Members diagnostics:
    Samsung Members > Support > Phone diagnostics > Camera.

For further assistance through official channels, please visit:
https://www.samsung.com/ae/support/contact/ 

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