Original topic:

Whatsapp data missing

(Topic created on: 06-19-2021 11:41 PM)
181 Views
jam31
Beginner Level 3
Options
Galaxy S
Dual whatspp not showing whatspp folder in dual app folder.
 Document is not open received in contacts through the app.
 Tried resetting the setting didn't work.
 Uninstaller the dual messenger app and then reinstalled it then whatspp folder appear in dual app folder and all backup data restored.
 But after some time the whatspp folder again vanish from dual app folder and not a single document opened in whatspp as mentioned above.
 Tried reinstalling several times but didn't work
5 Comments
KaramvirD
Active Level 2
Galaxy S
Facing the sMe problem with galaxy A51
Rns007
Beginner Level 4
Galaxy S
Same issue
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Anonymous
Not applicable
Galaxy S
Same Issues But ( internal storage-Android-Media-Com.whatsapp) Check Files ✔
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Sree9581
Active Level 1
Galaxy S
Please tell me the solution if anyone knows
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cs-member13
Expert Level 4
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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