Original topic:

Whatsapp Audio Problem

(Topic created on: 03-18-2023 12:29 AM)
518 Views
AtiqU2626
Beginner Level 2
Options
Galaxy S
I have recently upgraded to the s23 ultra phone
When we disconnect the call in WhatsApp other whatsapp calls are not ringing and we can't even change the ringtone when we select after the call...It notifies...changes cannot be made as you are in call

This happened in my car Android whatsapp call in Bluetooth...the call doesn't disconnect...
The call disconnect only if I close my whatsapp app...completely.
The side volume button also keep showing in call volume sign even after whatsapp call is disconnected.
Secondly the phone automatically goes silent or in vibrate mode if the call isnt disconnected for long(actually call is disconnected but behind the screen it's still running). And all the audio is transferred to the ear piece speaker until I stop whatsapp
I have done factory reset of my phone...
I have already reinstall whatsapp twice but the issue persists 


4 Comments
jahid404
Active Level 6
Galaxy S
This is a known issue in s23 ultra which can not be fixed. So you can exchange your s23 ultra with mine s22 ultra🙂, you can thanks me later
cs_member8
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

insanely
Active Level 1
Galaxy S
Iam already done this
But there is no response from ur side
This won't help 😕
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insanely
Active Level 1
Galaxy S
My S20FE 5G also facing same
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