Original topic:

Voice Issue

(Topic created on: 06-30-2021 09:40 PM)
297 Views
Sar11
Active Level 3
Options
Galaxy S
My phone speaker and microphone both working absolutely fine but when I am doing whatsapp audio call and video call the voice from the other side is not coming but my  voice is going there clearly what is the issue can somebody help me???
Model - S20+
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4 Comments
subha1111
Active Level 8
Galaxy S
Reset your samsung device first
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Sar11
Active Level 3
Galaxy S
after this it will work or uninstall the app only ?
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geevees
Active Level 5
Galaxy S
WhatsApp have a bug which stops mic input when screen goes off. You are not getting the voice from other side means the issue may be with their settings as well.
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cs-member13
Expert Level 4
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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