The recent software update has caused a vertical pink display line on my screen. I contacted the customer care regarding this issue and have proceeded to do all the troubleshooting steps they suggested.However, the line did not only go but grew brighter.
I visited the service centre and have confirmed from them that my phone does not have any physical or water damage.
I did not pay 75,000 rs to buy samsung to get this poor treatment. As someone who has only used samsung phones her entire life this is a huge disappointment.
After contacting the support centre, they suggested I approve of the estimate they provided for changing my display which is around 20,000 rs as the issue did not arise from their side. When clearly the line came after the recent update.
Samsung keeps telling they don't have a replacement policy for their S23 phone when clearly they should as a few other S23 users are having the same issue.
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Thanks.
We regret to hear about your experience with our product. Please believe that this is not a usual occurrence for us.
We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.
As you have already connected with our service team, we hope they have been able to assist you after inspecting your device. According to Samsung policies, repair charges may apply. We highly recommend that you continue to coordinate with our service team for any further assistance, as they will ensure you receive original parts at a genuine cost along with a service invoice.
