Original topic:

Urgent update required

(Topic created on: 04-30-2024 12:30 PM)
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biswa15665
Beginner Level 2
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Galaxy S
Samsung should come up with an update as many user including me is facing the same problem of screen getting white at 120htz refresh rate and getting better but sometime white on the top the screen at 60hrtz refresh rate.
Requesting samsung to come with an update ADAP.
#Samsungindia
3 Comments
cs-member11
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you share the log file. This will help us to further investigate and resolve this issue. Please also share the photos or videos regarding your concern.

To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Furthermore, we appreciate you taking the time to share valuable comments and information with us. We are continuously working to make our products better and more efficient. Moreover, we are taking valuable feedback and our team acknowledges it. It will be helpful to us in the future to make our services better. Thank you for your kind attention to enhancing Samsung's service.

Warm Regards,
Samsung Customer Support

138982
Active Level 3
Galaxy S
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Galaxy S
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