The proximity sensor for my S20 FE sometimes fails to turn off the touch screen during voice calls when ear is close to the screen, also it failes while kept in pocket only especially when my phone is connected with Bluetooth headset (Realme wired headset). This issue is faced daily in terms of frequency of occurrence
I believe others might be facing same issue with their proximity sensor, request you to ++ ur inputs.
Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
1. Proximity sensor: It is placed near the earpiece of a phone. During a call, this sensor lets the system know that you're most probably in a call and that the screen has to be turned off.
1. From a Home screen, tap Phone (lower-left). 2. Tap Menu. 3. Tap Call settings or Settings. If needed, tap Call on the settings page. 4. Tap Turn off screen during calls to enable or disable. Enabled when a checkmark is present. 2. If the still issue persists, kindly remove accessories.
Protective films, cases, stickers, or glass screen protectors can block the sensor. Only use Samsung-approved accessories. Clean the sensor with a soft cloth. The proximity sensor is located at the top of the phone, its exact position will vary by model. Clean the front of the device with a clean, soft cloth.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Ask question).
Thank you for writing to Samsung. Warm regard, Samsung customer support
