Update problem

[Nahid99]

I have S8+ (SM-G955U). I am using in Bangladesh. In my phone i can't update my software to one ui even though don't get any security patch update. i am so dissappoint about it.Whenever i go to manually it always shown processing failed. My current version android 8.0 and patch july 2018 

[AgPrince]

Contact support and initiate live chat.. they may be able to help. This might probably be a region related issue

[Nahid99]

can i get pie?? i can't make contact with live chat its unable for me . i don't know why?
is their any regional problem?

[AyushRajput]

contact samsung support

[Nahid99]

I  didn't purchase from india. i bought from china. but i am using it in Bangladesh. 

[ayesha786]

👍

[ayasz]

https://youtu.be/WQS3gW8wpqQ

try thia, its working fine with this method. i did two days ago.

[AgPrince]

Go to the Get help section and Press the send feedback option in the Samsung members app and ask your respective questions. Hope this helps buddy