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Original topic:

USB Type C audio adaptor issue

(Topic created on: 03-31-2021 06:14 PM)
Goldbrain
Active Level 3
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Galaxy S
I bought a samsung usb c to 3.5mm adaptor. When watching movies or playing games the sound that should be heard from the left earphone comes out on the right earphone.. and vice versa.
Like for example I play pubg, i hear footstep or explosion on the right but the footstep or explosion was really on the left side. Same thing when im watching movies.. I tried also changing my earphone but still the same.
What can you do with this samsung?
5 Comments
bb91_SA71
Active Level 10
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Galaxy S
Hi,
Kindly confirm from where you bought this adapter.
If it is not a genuine product from Samsung, sound issue will be there for sure.
Check attached product from Samsung.
Please let me know if my reply helps you 🙂

Screenshot_20210331-053107_Chrome_28655.jpg

Goldbrain
Active Level 3
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Galaxy S
I bought it from mall
0 Likes
Samsung_specialist
Community Manager
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Galaxy S

Hi,

Please bring the device to a Samsung Service Center to have it checked out by a technician. 

Thanks!

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Galaxy S
Hi, it can be an issue with the adaptor. You can fix it easily.

Install sound assistant app (Samsung's own app) from here https://apps.samsung.com/appquery/appDetail.as?appId=com.samsung.android.soundassistant

Open the app, scroll to the bottom, select advanced settings, turn on reverse stereo. DONE.

Stereo_1_40058.jpg

Stereo_0_40057.jpg

Samsung_specialist
Community Manager
Options
Galaxy S

Thanks Ambassador for your help on this!