Trouble with Sound

[the_underachiever]

Could anyone help me solve the persistent issues I keep having with my S9+. I keep losing sound and microphone functionality and have to constantly reboot my phone in safe mode or factory reset when that doesn't work.  

[Tsogo_sam05]

Hi, please test the receiver and the mic. 

1. From the phone dialler, enter *#0283#.
2. Select RCV Packet Loopback ON (it may appear as Start: RCV_1stMic on some devices).

Say a few words as if you were on a call. If you hear your own voice, it's working correctly.

Can you hear your voice?

[the_underachiever]

I think it's more of a software issue than a hardware one. The phone just stops recognizing the audio output devices even though they're working fine. And it happens persistently, it's very frustrating. I'm considering switching phones at this point.

[Tsogo_sam05]

Apologies for the inconvenience caused.

Kindly note that your device may need to booked in for a Software reload. It seems like the current software loaded on your device is malfunctioning. Please go to the below link to locate the closest Authorized Service Center to you.

https://www.samsung.com/za/support/service-centre/

You can also backup using Smart switch and then factory reset your device. Herewith Smart switch link:

https://www.samsung.com/za/support/smart-switch/

[the_underachiever]

I'm actually based in Zambia, not South Africa so that site won't really be efficient and I've also already tried factory resetting, it didn't work.

[Tsogo_sam05]

Good morning, the_underachiever apologies for the inconvenience caused, please contact the service providers below.

1. ADEWALE GRILLO T/A CHASE GALLOWAY LIMITED

PLOT 503 GREAT NORTH RD

Zambia, Lusaka

02609674607

2. HAZIDA LIMITED

UNIT 16, ARCADES SHOPPING CENTRE

Zambia, Lusaka

+260)2112 28666