Original topic:

Superfast charging animation is not blue

(Topic created on: 05-10-2023 03:00 PM)
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BibB
Active Level 2
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Galaxy S
My Galaxy S10 Lite is enabled with superfast charging and connected to the original charger.
But from yesterday only I noticed the charging animation is not blue but same as that of normal charging. Along with that it only charge with one side of the type c not the opposite side.
What shall I do?
4 Comments
Galaxy S
Check again, is your device supports 45W charging?

Because only 45W charging shows blow color animation. With 25W you will see green color animation.
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BibB
Active Level 2
Galaxy S
No it wasn't like this before.But thanks for your reply
I sent an error report on the members app with error log along with it and within seconds it rectified.
Thanks
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Galaxy S
Always welcome.
cs-member11
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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