Software Update Related

[bilalahmad91]

Hello. I would like to know about the software update, I can't check any software update in my Samsung galaxy s10 5g (model number is SM-G977B) a

nd there is no information showing about last update. The security patch is still stuck on 1 May 2021. The phone I purchased from dubai and currently I am using it in India. What should I do now.. I have attached some screenshot for your better understanding.

[bilalahmad91]

Yes actually I have bought 2 phones from dubai City, the one is functioning smooth and get proper updates.. I think the previous owner of this phone may be a techy freak who did something to this..

[Sid_Karna]

Try factory resetting if the solution by brave tiger doesn't work.

[bilalahmad91]

Factory reset done last night.. right now it is running on android 11 and security patch 1 may 2021. I think smart switch may work. Anyways thank you all.

[bilalahmad91]

It shows up to date

[Sid_Karna]

Oh this is not simple I think. Please visit the store from which you bought it. There are some devices meant for other countries which will never receive an update in other countries.

[BBolo]

Hey did you find Solution, How did you get here?

[bilalahmad91]

Hindi

[MAHESAMSUNG]

Dear, First of all, pl inform whether U received updation link??. If not received, Pl wait for that. After receiving the notification, Ofcourse, U can done the job easily. Otherwise, check whether it is available or not by using DOWNLOAD AND INSTALL button. U will get the Status. Pl inform any other technical difficulties are now faced by Ur device??. THX.

[bilalahmad91]

No I didn't find anything wrong and no problem faced during using this device.. but I stuck on May 2021 update. My brother also has the same device but he is getting all the updates and the device model also the same..

[MAHESAMSUNG]

Ok...means, U didn't get the updation so far. So, this issue may kindly be brought to the notice of the support. For that, use get help>quick help> remote support. OR get help>FAQ>go to faq. Of course, this issue will be solved. Don't wry brother. We can find suitable solution. THX.