I am writing to express my concern regarding an issue I am currently facing with my Samsung Galaxy S22 Ultra 5G. I have been using this device for the past 3.5 years without any physical damage—it has never been dropped, broken, or repaired.
However, after the recent software update, a persistent green line appeared on the display. Additionally, I’ve been experiencing connectivity issues with both Wi-Fi and hotspot functionality, which began only after the update.
I visited a Samsung service center to report the problem, but was informed that screen replacement is only offered free of charge for devices that are within three years of purchase. As I had pre-booked the device when it was launched, it technically falls just outside of that window. Unfortunately, I was denied a free repair, even though the issue clearly began after a software update and is unrelated to physical damage or misuse.
This experience has left me disappointed, especially considering this is a premium device. I am aware that several users of the S22 Ultra 5G—regardless of the device's age—are facing similar display issues following recent updates.
Therefore, I would like to ask:
Why is Samsung not offering a free screen replacement for affected S22 Ultra devices, even when the issue is clearly a result of a software update and not user fault?
I kindly request you to review this case and consider providing support for customers facing post-update hardware issues, even beyond the standard three-year policy. I have been a loyal Samsung customer, and I hope the company continues to stand by its products and users.
Looking forward to your response and a fair resolution.
I am writing to express my concern regarding an issue I am currently facing with my Samsung Galaxy S22 5G. I have been using this device without any physical damage—it has never been dropped, broken, or repaired.
However, after the recent software update, a persistent pink line appeared on the display which began only after the update.
I visited a Samsung service center to report the problem, but was informed that screen replacement was denied a free repair, even though the issue clearly began after a software update and is unrelated to physical damage or misuse.
This experience has left me disappointed, especially considering this is a premium device. I am aware that several users of the S22 are facing similar display issues following recent updates.
Therefore, I would like to ask:
Why is Samsung not offering a free screen replacement for affected S22.
