Original topic:

Slow Motion and Super Slow Motion issue

(Topic created on: 03-01-2022 06:05 PM)
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Arth1
Active Level 5
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Galaxy S
After Android 12 update in S10, slow motion and super slow motion are not smooth. Frames in the videos are dropping and videos looks like sticking.
5 Comments
Galaxy S
Most of the devices having this problem 🤧
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Galaxy S
Clear cache of the camera 📷 and gallery
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Arth1
Active Level 5
Galaxy S
No, this is not working.
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mHappiee
Expert Level 5
Galaxy S
Yeah... I am also having this problem
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cs_member8
Moderator
Moderator
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Galaxy S

Dear Samsung Member,


Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same.To resolve this issue kindly follow the given below steps:

1) Please clear data or cache of Camera Application(Tap Settings>Apps>Camera>Storage>Clear Cache/data)

2) Reset the Device:- Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
How to reset :- Settings>General Management>Reset

If the issue still persists, kindly register your concern in the Samsung Members app (Samsung Members app > Get help > Feedback > Error report).


Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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