Serious Overheating issue -S24 Exynos variant over heating

[vaibo37_]

Dear Samsung Team, I purchased the Samsung S24 on 26th January for ₹56,000. Unfortunately, the device has a serious overheating issue, to the point that I once developed temporary heating patches on my palm from using it. I visited the nearby authorized Samsung service center to report the issue, but they only performed a factory reset and claimed to have updated the software- however, no software update was actually done. The issue still persists, and no effective solution has been provided. Ithen contacted Samsung Customer Care, and I was advised to h hand over the phone to the service center for observation under a job card. As a loyal Samsung customer,I am extremely disappointed by this experience. A premium smartphone at this price should not cause physical discomfort or raise safety concerns. I kindly request the Samsung team to take this matter seriously and provide a proper resolution. I am expecting responsible support and a satisfactory outcome.

[fairguy]

I don't have overheating issues with the s24 plus.

[vaibo37_]

Im using S24.

[fairguy]

But still. Even my friend is using s24 256gb but he never complained me about overheating issues. Is your phone heating is random i mean does it overheat in idle condition? Or have you recently done any update? Because after updates samsung phones heats a little bit for sometimes like 30mins and then again dissipate the heat fast.

[vaibo37_]

While using Camera, it suddenly within 2 mins getting overheat

Also while using phone in dhoop..it's overheat

[AMSUM]

Titanium body has issue of heating..but there reason behind heavy samsung processor

[vaibo37_]

What should be done in this case

[awesome_aw]

Bro, try this option. In battery settings cap your cpu to 80%. See of this fixes your issue. If you are seeing overheating issue while not on charging, likely your cpu is spinning endlessly. How long does your battery last, 100-0%?

[goodthings]

Kindly complaint to Samsung customer care support through Samsung Members app as error report also send log files along with this error report for this issue and wait for next update maybe fix it by Samsung team soon. If you like please accept as a solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

You're welcome to here.