Original topic:

Security Patch Update

(Topic created on: 12-15-2024 11:24 AM)
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Bş
Active Level 5
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Galaxy S
After the latest security patch update on my S22 ultra the battery life has become drastically low. Earlier it used to give back up for a complete day with heavy usage but now it hardly provides backup for 8 hours.
Anyone else also facing the same issue?
#shameful #cheapbusiness #samsung 
5 Comments
Galaxy S
Solution is factory reset
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Bş
Active Level 5
Galaxy S
Will it really resolve the issue?
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goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
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cs_member8
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly perform the following steps to resolve your issue by the given links.

● Galaxy device Battery drain issue: https://www.samsung.com/in/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-...

→ You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Warm Regards,
Samsung Customer Support

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