Original topic:

Screen issue

(Topic created on: 08-06-2021 11:32 PM)
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mena_barsoum
Active Level 1
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Galaxy S

Due to playing of pubg mobile, my phone's display has got some finger grease/stains in certain areas where i touch the display the most...i tried removing it using both dry and damp cloth but it didn't work...while using damp cloth the water sticks into it...so i think the oleophobic coating has worn off...it has been just one month since I purchased this device...what should i do now? My phone is galaxy s21 ultra been using for 4 months only never expected it is so fragile that much i didnt even play that much is it restorable or i have to replace the screen and how much will it cost  free replacement or costy ? Should i try fussi olephobic coating? 

14 Comments
mena_barsoum
Active Level 1
Galaxy S

I dont press that hard i just have hyperhydrosis i sweat alot but didnt think the screen is so fragile that the layer gets diminshed  easily 

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mena_barsoum
Active Level 1
Galaxy S

Also it is the screen itself not the protector i didnt put screen protector

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Happyshake
Active Level 4
Galaxy S
You can try claiming warranty if screens the cause, samsungs factory SP is very thin and laser cut,you might not even notice it. See JerryRigEverything teardown hel be fooled too.
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for your inconvenience. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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ST96
Beginner Level 2
Galaxy S

You can buy an Oleophobic Coating Kit for phones online to restore your phones natural, fingerprint resistant screen. You apply it in 5 minutes and then let it cure over night for usually 8-12 hours. I hope this helps!

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