Original topic:

Sceen got blank after update android 12 one ui 4.0

(Topic created on: 03-08-2022 09:10 PM)
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visheshverma
Active Level 4
Options
Galaxy S
Yesterday i updated my phone to android 12 one ui 4.0. 1 hour after updating my phone (s21 ultra) screen got blanked for 24 hours but phone is functional. After 24 hours it is functional again. Don't know if it is a bug or something....
4 Comments
GuruKratOs
Expert Level 2
Galaxy S
I think so...but please ask service
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Ab_Heartsy
Expert Level 3
Galaxy S
Ur phone got into an update error,in which it didn't recover from update n most probably it resolved itself without ur intervention. Sometimes phones do get into such errors n a quick reset would solve most of such issues.😊☺️
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visheshverma
Active Level 4
Galaxy S
Oh k thanks
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cs_member8
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung. 
  
Warm Regards,
Samsung Customer Support   

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