Samsung Service Team lost my phone

[sunnyyyyyyc]

Please refer to the email chain where I sent my phone to Samsung for repair in October 2023 (uploaded evidence for reference). They misplaced my phone and have not responded to my emails in the previous 1.5 months. I need reason for my phone because everyone is stealing it, and as a brand, I never expected Samsung to behave that cheaply. How did they close the issue I mentioned without handing me my phone? I need my phone, and when I bought it, it cost INR 78,000, which is a lot of money.

Every time I share an email they tell me that your email has reached the highest Escalation and expert team who gives no response and closed my issue like a coward. Not sure how many more customers they have done this. Give me the justification on why was this closed. 

Regards,

Sunnyclifferd91@gmail.com

[sunnyyyyyyc]

Can some one please help as I have escalated multiple times but no response

[Rasihan]

This is worst

[Pkumar28]

File a FIR

[sunnyyyyyyc]

Will do it. My only issue was my phone I have to roam every time to police station

[broMango]

Ahahahahahah scamdung scammed you.

[Anonymous]

you sent it through courier? or they just lost it in the service centre?
explain it clearly

[sunnyyyyyyc]

They lost in the service center

[Anonymous]

then clearly file an FIR but don't go alone in station as you know in India law enforcement hardly care unless few exceptions

[sunnyyyyyyc]

I have the WhatsApp proofs where the service center manager mentioned they lost and now they are searching