Original topic:

Samsung S22 Ultra problem

(Topic created on: 09-29-2024 03:07 PM)
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tareqkinge
Beginner Level 2
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Galaxy S

It just shut down when I tried to open Snapchat, and now it keeps restarting, showing the 'Samsung Galaxy secured by Knox' screen briefly before repeating. I don't know what's happening or what to do. I tried everything with the buttons for recovery mode, but it just keeps continuing.

Simply, I tried using the volume down button with the power button to force a shutdown, but it doesn't work. It just keeps looping—turns off, vibrates, the logo appears, and it repeats the cycle.

Also, a few hours earlier, the phone restarted by itself, and it said 'UI 6.1 optimizing 100%', than classic restart after update, the phone continued to work normally until this moment.

 

And after looking for answers on web about this problem, its funny what ive found. I can not actually believe, this premium phone is going to turn off just because of update? Are you serious? Is this the way you want to get people to buy new phones? I am sorry but this funny and frivolous for samsung. And nobody from officials said nothing.

2 Comments
ojwh
Active Level 8
Galaxy S
Hello. Did you resolve this?
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Samsung_specialist
Community Manager
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Galaxy S

Being unexpectedly interrupted, especially while you are in the middle of something, maybe annoying. Find out what's causing the shutdowns and how to stop them from happening again by following along.

Check for possible causes of unexpected phone shutdowns.
Disable Auto-restart on the phone.
Reboot the phone or tablet in safe mode.
Perform a factory data reset on your phone or tablet.

https://www.samsung.com/ae/support/mobile-devices/samsung-phone-unexpectedly-powers-off/ 

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