I purchased the S21FE 256 GB Exynos Version but I am facing the following issues with my phone:
1. The phone temperature goes around 42-43 degrees, even on normal usage like on calls or camera use or even just watching a video on Youtube. I haven't even installed a game on it yet. (I had submitted screenshots showing the phone temp)
2. There's a lot of lag with the interface and with lighter apps like Twitter, Play Store, Facebook, etc. (uploaded video on twitter)
3. Issues with the cameras:
a. There's extremely soft image quality with the ultra-wide-angle camera and the telephoto camera.
b. The telephoto camera does not get activated at 3x zoom and only at 10x. Image quality in both cases is soft as at 3x the main sensor is just 12 MP and at 10X the 8MP telephoto is pretty much useless.
I complained to Samsung Mobile service centre and they opened and closed a complaint saying that there was nothing wrong with the phone, whereas they did flash my phone (whatever that means).
And as for the cameras, I told them the telephoto camera was not working properly, still, they said it is normal for the camera. They returned the phone to me saying that there was nothing wrong.
I approached a YouTuber who had reviewed the S21FE, and asked him to send a video showing the Telephoto camera working at 3X zoom. He was kind enough to oblige to my request. The Samsung shop from where I got the phone too tested their Demo phone and found that the Telephoto camera was working at 3x.
Still, the service centre refuses to accept and they are again asking me to send the phone for testing.
I got the phone on 24th March at night, and I registered my first complaint to them on 9th April 2022.
I got the phone for my birthday and it's my first Samsung phone ever, I was expecting a lot better from Samsung and definitely not expecting such **bleep** service from them.
I am truly disappointed with it.
Anyone who can help me sort out the issue? Who do I complain to about this?
