Samsung S21 getting heated up.... need help

[JainAK]

I bought Samsung S21, i am facing a problem  that set is getting heated up from top trickle down to bottom in specially while using Samsung AR app.

It is happening even if it is kept in pocket. I used S6 edge as well prior to S21, the problem persisted in it and set failed to work beyond 2 yrs. The service center reported that processor malfunctioned.

Due to same, lityle apprehensive while buying Samsung Again.

Thing that company shall help and extend support, if need be they should change the set as it has been bought recently.

[Russ0west44]

If you bought it from Samsung's Official Store or website, you should go there and request replacement exclusive of the warranty date! If bought from e-commerce like Amazon, you need to contact the seller itself.
The Heating of device may be because of a lot of third party apps on your device as they disturb the devices' processing and RAM.

[JainAK]

i did bought the set from Authorized dealer of samsung....
i do not use too many app except for 1 or 2 that are necessary. Myself do not like clutter in the phone...
The phone gets heated up when Samsung AR app is used.
This is not happening in my device, where as my brother bought one in Australia he is also experiencing the same issue....
Samsung need to take proactive action to care for its customer's whereas expecting customer to run from pillar to post.

[Samsung_Support1]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support