I purchased Galaxy S24 Ultra from Samsung Shop app with instant exchange offer. I generated the exchange code through Cashify Diagnose app after successfully completing all tests. However, the delivery person could not successfully scan the code due to an issue with Cashify/Samsung systems. Next delivery attempt also resulted in the same issue.
I registered a complaint with Samsung customer care. Since then, I have been trying to get an update on the status and expected resolution of my issue. But every time I ask for an update, Samsung customer care team gives me the same vague answer that they have forwarded the complaint to the respective team. There is no update or resolution for more than 10 days now with hous of phone call and numerous mails.
I requested to speak with the supervisor and he said I was not present to take the order. Even the Blue Dart guys say the phone will be delivered next day, every day.
So in summary, Samsung took money from me, and many other with pre order amount and not delivering phones.
Also what's the use of customer support if all of them have the same line for every issues"we will get back to you in 24 hours"😂.
Thought of using Android than using iPhone, but I have realised it's all **bleep** promises.
Thought of using Android than using iPhone, but I have realised it's all **bleep** promises.
