I'm using S21FE device. I'm not receiving messages on time and also my messages failing even though with good network. Anyone who know the solution please help me. Thank you.
Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
Note: If there is only one contact to whom you're unable to send or receive any text messages, the problem very likely lies with the network and not with your device. Please contact your network operator to see if they know of a solution.
1: If you're unable to send or receive any SMS (text) messages to any contacts, but your phone is perfectly functional, try checking your network operator's message center number stored in your device's settings. It is either missing or incorrect.
2: Check Message Center Number: Tap on Messages app >> Tap on More (three dots) >> Tap on Settings >> Tap on More settings >> Tap on Text messages >> Tap on Message Center >> Enter the correct Message center number and Tap on OK.
Note: Contact your service provider to get the correct message center number.
3: Clear the messaging app's data: Setting >> Apps >> Messages >> Storage >> Tap on clear data.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Ask question).
Thank you for writing to us. Warm Regards, Samsung Customer Support.
Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
Note: If there is only one contact to whom you're unable to send or receive any text messages, the problem very likely lies with the network and not with your device. Please contact your network operator to see if they know of a solution.
1: If you're unable to send or receive any SMS (text) messages to any contacts, but your phone is perfectly functional, try checking your network operator's message center number stored in your device's settings. It is either missing or incorrect.
2: Check Message Center Number: Tap on Messages app >> Tap on More (three dots) >> Tap on Settings >> Tap on More settings >> Tap on Text messages >> Tap on Message Center >> Enter the correct Message center number and Tap on OK.
Note: Contact your service provider to get the correct message center number.
3: Clear the messaging app's data: Setting >> Apps >> Messages >> Storage >> Tap on clear data.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Ask question).
Thank you for writing to us. Warm Regards, Samsung Customer Support.
