Original topic:

Samsung Galaxy S10 Lite stuck on lockscreen

(Topic created on: 06-03-2021 09:38 PM)
1235 Views
delmana
Active Level 1
Options
Galaxy S
I have a samsung galaxy S10 lite and recently I received a google play update and after restarting the phone, it asked me to enter the pin and I tried entering the pin but it's not accepting the pin although the pin is correct and the 'OK' button after entering the pin kind of has a faded colour as such when something is disabled. Before entering the pin also the 'OK' button has the same disabled kind of view. I then tried force restarting the phone, then also the same problem is occuring. Also, I tried to enter the safe mode, but there also it's asking for the pin and the same problem is occuring. I have attached below the screenshot for the same. Please if someone could suggest me a way out, it would be of great help.
 
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7 Comments
Satyamse
Active Level 5
Galaxy S
Tum off your phone-plug usb connect to computer after that start with power and volume up button, your phone turn on in recovery mode select repair apps options and wait for normat start.
Also clear cache
May help this
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delmana
Active Level 1
Galaxy S
Thank you for your help. The issue has been resolved. It was happening due to work related security issues.
nekwoes
Beginner Level 3
Galaxy S

Hi there, 

I am now experiencing the exact same issue on my phone after my work required me to install a secured email application. Would you be able to share what was the security issue on your device that had to be fixed please? 

 

Thanks in advance!

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manavmishra
Active Level 4
Galaxy S
Doesn't happen for me.. Didn't even once..
Rather I got heating issues after update..
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Satyamse
Active Level 5
Galaxy S
Check heating pattern like always or sometime or specific apps
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cs-member13
Expert Level 4
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

* Check rebooting your device. 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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cs-member13
Expert Level 4
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

* Check rebooting your device. 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

0 Likes