I never thought I’d be writing this, but here I am—one of the many unfortunate Samsung users who woke up to a mysterious green line on my Galaxy S21’s display. No drops, no damage, just a "surprise feature" that apparently comes standard after a few years.
Let’s rewind a bit. I bought my Galaxy S21 on March 31, 2021, right after launch—paid a premium because, well, early adopters always do. Fast forward to 2025, and my once-flagship phone is now sporting a neon-green racing stripe. Naturally, I contacted Samsung's service center, expecting at least some acknowledgment of the issue. The response? A polite but firm "Your device is out of warranty. Not our problem."
Excuse me, what?
So, let me get this straight. I pay top dollar for a flagship device, it develops a defect that’s widely reported among Samsung users, and the company’s response is to shrug and tell me to buy a new phone? If I wanted a four-year disposable device, I could have spent a lot less elsewhere.
And here’s the best part—Samsung has, in the past, offered free repairs for this exact issue in other regions or for certain models. But apparently, as a "loyal customer" (yes, I also own an S24 Ultra, and my family has S23 Ultra models), I don’t qualify for that courtesy. Guess loyalty only counts when it’s time to buy their next expensive phone.
So, Samsung, what’s the deal? Do your flagship devices come with an expiry date? Should we all set reminders for when our displays will start malfunctioning? Or is there some internal company game called "Let’s see how many customers we can lose to Apple"?
At this point, I’m just waiting for Samsung to drop a "Green Line Edition" phone—might as well own the problem, right?
Until then, I guess I’ll be looking at my S21’s new green accessory and wondering if my S24 Ultra will also develop a "Premium Samsung Stripe" in a few years.
Disappointed, frustrated, and seriously rethinking my next phone purchase
Ah yes, the classic Samsung ritual—first, the unexpected green line initiation, then the customer service denial ceremony, followed by the grand finale: the ‘We’re sorry to see you go, please share your details so we can pretend to help’ auto-response. A well-rehearsed performance, truly."
Sir I got Green line in my Samsung s22 mobile samsung changed my display free of cost out of warranty open my galaxy app send your complaint as complaint to Samsung care try sir
As per your concern, we would like to inform you that the latest software update has been developed to enhance both the performance and stability of your smartphone. This update has undergone thorough testing at various stages to ensure reliability.
We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.
You have already connected with our service team, they have guided you according to Samsung policies, please be informed that charges for repair are applicable.
Rest assured, we will provide best in class services and repair is done by trained and certified engineers of Samsung. Also, all parts used will be genuine. Kindly coordinate with the service team for any further assistance regarding this matter.
Additionally, we are taking your valuable feedback regarding the extension of the list of models for the display policy into consideration.
Many customers are stuck in the same nightmare. Share your ordeal with Samsung India on social media—it seems that’s the only way to get their attention these days. Don’t forget to file a complaint with the consumer court, armed with all the evidence of this fiasco. And while you’re at it, maybe it’s time to switch to a brand that actually values its customers and knows how to build reliable products.
