Safety net check is failing for my new galaxy S20 FE.

[AnujSrivastava]

Safety net check is failing for my new galaxy S20 FE. Getting error - Can't access Google play service

[Ab_Heartsy]

Isn't it an app? Or is it another thing?

[AnujSrivastava]

It is required to pass safety net test to confirm device health. Since it is failing, I can't register my device to company portal and configure it use apps such as teams, as mandated by my employer. Attaching few screenshot.

[Sid_Karna]

I think knox security is blocking these unwanted apps from accessing details.

[Sid_Karna]

Why do you use such shady apps?

[AnujSrivastava]

These aren't shady apps. It is Microsoft company portal and teams app, which needs to be configured as prescribed by my employer. They work just fine on other samsung phones

[Ab_Heartsy]

I saw the reviews on playstore n many are facing similar issues too right, maybe it's something frm samsung or Google's side that's making an issue. Sometimes I've have seen it's coz of the security certificates not updated via updates, is ur OS n other updates on par with the company requirements.?

Which other samsung phones are working? Knox enabled phones or normal ones?

[AnujSrivastava]

I did reset my phone setting and now it seems to be fine when I'm using my mobile Internet. It still fails when I'm on WiFi.
But I'm happy that it is atleast working now. Still not sure of the issue though.

[Sid_Karna]

Oh sorry man..I thought it's some app to check device health.

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

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Warm Regards,
Samsung Customer Support