S9+ Face recognition (Android 10) - Brighten screen not working

[Christel]

Before the android 10 update, face recognition on my s9 works flawlessly when its dark, the screen brightens obviously. 

But after the android 10 update, I always got "No Match" when it's dark. 

Checked the settings, brighten the screen is ticked. 

Anyone got similar problems?

[TECHCASPER]

Many things need to correct with UI2.Hopefully the next update will solve most of the issues with android 10 devices. : )

[Samsung_specialist]

Hello, 

Can you please contact our call center on 800 7267864 and request Remote Management to help you with your concern.

Thank you

[MohammedSijah]

Did you change your wallpaper? It works with a bright wallpaper only. Something near to white. Worth trying.

[MohammedSijah]

Also be sure to clean your camera lense very well. It makes a great difference in recognition. Thank you.