Original topic:

S9+ Face recognition (Android 10) - Brighten screen not working

(Topic created on: 07-19-2020 06:37 AM)
Christel
Active Level 1
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Galaxy S
Before the android 10 update, face recognition on my s9 works flawlessly when its dark, the screen brightens obviously. 

But after the android 10 update, I always got "No Match" when it's dark. 

Checked the settings, brighten the screen is ticked. 

Anyone got similar problems?
4 Comments
TECHCASPER
Active Level 6
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Galaxy S
Many things need to correct with UI2.Hopefully the next update will solve most of the issues with android 10 devices. : )
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Samsung_specialist
Community Manager
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Galaxy S

Hello, 

Can you please contact our call center on 800 7267864 and request Remote Management to help you with your concern.

Thank you

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MohammedSijah
Expert Level 1
Options
Galaxy S
Did you change your wallpaper? It works with a bright wallpaper only. Something near to white. Worth trying.
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MohammedSijah
Expert Level 1
Options
Galaxy S
Also be sure to clean your camera lense very well. It makes a great difference in recognition. Thank you.
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