S8+ restart unexpectedly

[Ajinkya7]

Internet was on and music was being played and i kept my phonr beside and it restarted again. it is 3rd time now i done reset app preference and also optimised device plz assist with the same

[Anonymous]

you have switched some thing setting like auto restart setting

[Ajinkya7]

no

[admin_]

Thanks for reaching out to the Samsung support communities! You have tried great steps by resetting the app preference. Kindly follow below steps to overcome the issue.

- Navigate to settings>>General management>>Reset>>Auto restart>>Disable.
- Please run your device in safe mode.
- Please do reset your device on factory mode after taking the data backup Via Smart switch.

Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/

[Ajinkya7]

yup i seen the setting it was not on auto reset

[sahilRana]

hmmmmm same here

[kshitij33]

go to the General management/reset/reset settings only settings will reset on your phone i think it will fix the issue

[Ajinkya7]

bro i done it already