S25 battery drain when Video Calling

[saugatkafley]

I am observing battery drain on my new s25 12/128 . I have disabled 120 hz, im always on battery saver 😑 and disable ram plus . 

[iamkkronly]

I understand your frustration with the battery drain on your new Galaxy S25, even after taking steps to conserve power. That's definitely not the experience you'd expect, especially after disabling features like 120Hz, using battery saver mode, and disabling RAM Plus. Let's try to pinpoint the issue.

Since you've already tried some common battery-saving measures, let's dig a bit deeper:

Check Detailed Battery Usage Stats:

Go to Settings > Battery and device care > Battery.

Tap the graph to see detailed battery usage statistics for the past 24 hours or 7 days.

Identify which apps or processes are consuming the most power. Pay attention to apps that are using a significant amount of battery in the background.

Monitor App Background Activity:

Go to Settings > Apps.

Select each app individually and tap "Battery."

Choose "Restricted" for "Background activity" to prevent the app from using battery when you're not actively using it. Be cautious with essential apps, as restricting their background activity may affect their functionality.

Disable Adaptive Battery: While Adaptive Battery is designed to optimize battery life, it can sometimes have the opposite effect. Try disabling it (Settings > Battery and device care > Battery > More battery settings > Adaptive Battery) and see if it makes a difference.

Check for Rogue Apps: It's possible that a newly installed app is causing the battery drain. Try uninstalling recently installed apps one by one to see if the problem goes away.

Check Sync Settings:

Reduce the frequency of email and other account syncing.

Go to Settings > Accounts and backup > Manage accounts.

Select each account and adjust the sync settings to your preference.

Check Location Services:

Limit location access to only when apps are in use.

Go to Settings > Location > App permissions and set location access to "Allow only while using the app" for most apps.

Run Diagnostics in Samsung Members App: Open the Samsung Members app and run the "Diagnostics" check. This can identify potential hardware or software issues that may be contributing to the battery drain.

Consider a Factory Reset (As a Last Resort): If none of the above steps work, a factory reset might be necessary to eliminate any software conflicts or glitches. Important: Back up your important data before performing a factory reset.

When reviewing the battery usage stats, pay close attention to:

Screen Usage: Is the screen consuming a large portion of the battery? If so, try reducing screen brightness or using dark mode.

Standby Time: Is the battery draining significantly even when the phone is idle? This could indicate a background app or process that's consuming power.

Specific Apps: Are there any apps that are consistently using a lot of battery, even when you're not actively using them?

Please let me know what you find after checking the battery usage stats and trying these steps. The more information you can provide, the better I can assist you in resolving this issue.

[iamkkronly]

If this helps, please accept it as a solution. Click the three dots on my reply and select 'Accept Solution.' Thanks!

[saugatkafley]

Okay, i will follow your recommended measures . If this works i will definately mark this as a solution.

[bhaghwan]

It is normal..phone heat more n battery drains compare to normal usage during video call..no need to penic

[saugatkafley]

Yes , but i was expecting it to be less not like percentage drop in 2 to 3 mins

[bhaghwan]

Keep one thing in mind..high storage in phone memory and too many third party apps on phone ruin your phone performance..use third party apps and after that uninstall them don't keep them

[bhaghwan]

Check your settings. Storage ,brightness ,network.

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that when initially using the device, battery consumption may be rapid due to learning battery usage patterns and application of performance optimization. It will stabilize after a certain period, but if still facing issues, kindly perform the following steps to resolve your issue.

● Galaxy device Battery drain issue: Note: Charge in one go instead of charging many times as it affects the life span of battery and battery performance.

1. Perform Battery Optimization: Go to Settings > Select Device Maintenance/Device Care > Optimize > Optimize all options like Battery, Storage, and Memory.

2. Turn off Wi-Fi, GPS, Bluetooth etc. when not in use.

3. Check device network fluctuation.
Avoid usage in areas with low network/fluctuation.

4. Reduce the display brightness level or set the device to auto-brightness mode.

5. Adjust screen timeout settings: Go to Settings > Display > Screen timeout > Select the minimum screen timeout.

6. Check which application is or interface is using more battery from device care and try to update app or avoid using that app.

7. Close background running apps.

8. Turn off auto sync of e-mails, app data etc.
Open notification panel > Turn off auto sync option.

9. Update software (if available): Go to Settings > Software update > Download and install > Check for software update > If Software update available > Download > Downloading updates > Install now
Note: Your phone will restart after the update is installed.

10. Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset, (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select """"try another way"""" > Next > Enter a new password > Next

Please follow the below steps to reset the device:

Settings > General Management > Reset > Temporary cloud backup or External storage backup > tab on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue still persists than we request that you share the log file from your device within 15 minutes of the occurrence of the issue. You can do this by using the error report option available in the Samsung Members application.

Additionally, if possible, please include a video or screenshot demonstrating the issue. Here are the steps to share the log file:

To share a log file, (Open Samsung member application >> Tap on support >> Tap on send feedback >> Choose composer option >> Select error >> Select the appropriate category >> Type your query)

Warm Regards,
Samsung Customer Support