Original topic:

S24ultra camera and display quilty issue

(Topic created on: 01-31-2024 08:52 AM)
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kashish201
Active Level 6
Options
Galaxy S
😇
4 Comments
PradeepJain
Active Level 5
Galaxy S
They Have intently done it. . I had visited the service centre they told me that the new display is like this and they cannot do anything about. . Samsung is forcing users to accept it by calling it a new concept. . How can a downgrade be a new concept. . And why was this not announced on the launch event. .
They downgraded the display and camera for manufacturing cost reduction and now calling it new concept.

This is so unethical.
AJAB_MORIA
Expert Level 5
Galaxy S
Wait for upcoming updates.
Kaushik566
Active Level 7
Galaxy S
S24 does support Navic?
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cs_member8
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that the Galaxy S24 series model has been adjusted for colors and brightness for more accurate and comfortable vision while using. It has made some changes to the display technology to offer a more natural viewing experience, so you may notice differences in color depth when compared to older devices.

This concept of behavior on the display is an intended color adjustment and is not a defect of the product, so you can use it with confidence.

To provide our customers with the best possible experience, we value customer feedback and continuously work to make our products better and more efficient.

For camera issue kindly share the log file also share images and short video clip of the issue for better understanding. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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